Frequently Asked Questions

Returns & Exchanges - Home Centric

WHAT IS THE RETURN AND EXCHANGES POLICY FOR HOME CENTRIC IN-STORE PURCHASES?

Home Centric merchandise may be returned or exchanged at any Home Centric, Bealls Outlet or Burkes Outlet location. 

In-Store Returns & Exchanges:

• Items purchased in-store may not be returned by mail.
• Returns with a receipt dated within 30 days of purchase will be refunded to the original method of payment; merchandise must be in its original condition.
• Receipts dated after 30 days of purchase will receive a full refund to an in-store merchandise credit
• Merchandise must be in its original condition and its packaging.
• Returns of Swimwear and Lingerie must have the original price ticket/tags properly attached to the unused item.
• Returns without a receipt require a photo ID (state issued driver's license or ID, passport, military ID). Refund will be issued as an in-store merchandise credit for the current selling price of the item.
• All merchandise returns are subject to system verification and/or management approval.
• Returns purchased by a Crypto Currency Purchase will be refunded to an in-store credit with or without a receipt.
• A 10 day waiting period is required for the return of purchases made by personal check.
• PIN debit card purchases will receive cash back.
• You may also exchange merchandise for something else in the store.
• Returns may be made to any Home Centric, Bealls Outlet, or Burkes Outlet store location.

Online Order Returns:

• You may return purchases made from our website within 30 days of receipt of your order.
• Shipping & handling charges are non-refundable.
• Merchandise must be in its original condition and its packaging.
• Returns of Swimwear and Lingerie must have the original price ticket/tags properly attached to the unused item.
• Due to health reasons, breast pumps, breast pump accessories and fragrances may not be returned.  
• Some merchandise returns may be subject to a restocking fee.
• We apologize as we do not offer an exchange program.  Follow the return instructions below, then place a new order for the desired items at Homecentric.com.
• Please note: New replacement order will include shipping & handling charges.
• Online order returns by mail should be sent to:

HomeCentric.com

Returns Center

1806 38th Avenue East

Bradenton, FL 34208

Returns by Mail:

1. Circle the item numbers of the items you are returning on the packing slip. (store purchases not permitted)
2. Enclose the unused, unwashed or unworn merchandise with the tags attached along with the reason for the return.
3. We recommend insuring your package and ship it via a trackable shipping method.  Home Centric does not assume responsibility for lost or damaged packages or the whereabouts of your package in transit.
4. Home Centric will refund your original form of payment for the purchase amount less shipping and handling within 14 business days of receipt of your return.
5. Original shipping & handling charges are non-refundable as well as the cost to return the item to us.
6. You will receive an email notifying you when we have received your return and credited your account. Please note: it may take a full billing cycle for the credit to appear on your credit card statement.

If you are returning a gift that was bought by another customer, the original purchaser will receive a credit for the return on their credit card after the item is returned to our fulfillment center unless specific highlighted instruction is included to issue an E-Gift Card to the recipient's email address.  Or, you may return the gifted item to one of our local Home Centric stores to receive a store credit or request an even exchange.